TNMP Rep Relations Supervisor

POSTING DEADLINE

This position is posted until filled.

PREFERENCES

Credit check required 

Previous Supervisor Experience Preferred

Utility Experience Preferred.  

JOB DESCRIPTION

Salary Grade: G06
Minimum  Midpoint  Maximum
$78,537 - $106,024 - $133,511

SUMMARY: 
Supervises within the Retail Electric Provider (REP) Liaison department. Interacts closely with Transmission and Distribution Operations, Regulatory, Accounts Receivable (A/R) and Retail Providers. Supervises transaction management, billing, meter data collection and provides back-office application support. 


ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Provides supervision and guidance to team members and ensures procedures are followed for billing and transactions, service order management/completion, meter reading, call management, customer issues and outage reporting/management 
Leads in special projects and assignments including process improvement projects and initiatives 
Assists with documentation, testing, implementation and upgrade for new business processes and requirements related to system and market changes as well as customer information system (CIS) and back-office interfaces/applications 
Establishes training needs; produces process and procedure documentation and facilitates development of personnel within and outside of REP Relations department 
Ensures assigned Sarbanes Oxley (SOX) controls are complete and evidence and remedies are provided within given timelines 
Ensures tariff compliance; provides REP related support for questions and issues 
Coordinates with A/R to ensure timely application of billing and payments 
Assists in facilitating the requisite Trading Partner Agreements 

COMPETENCIES: 
Extensive knowledge relating to deregulated market and transaction protocols, including RMG, Texas Set and ERCOT 
In depth knowledge of TNMP policies, procedures and tariff 
Ability to recognize and initiate tasks without direction 
Understanding of company's SOX requirements 
Ability to maintain positive and productive working relationships with various individuals and groups 
Ability to understand and assimilate complex technical information 
Demonstrated ability to define problems, collect data, establish facts and draw valid conclusions.  

QUALIFICATIONS                    
MINIMUM EDUCATION AND/OR EXPERIENCE: 
Bachelor's degree from a four-year college or university in a related field with seven to nine years of related experience to include two years of supervisory experience, or equivalent combination of education and/or experience related to discipline. 

CERTIFICATES, LICENSES, REGISTRATIONS: 
Must possess a current, legally valid drivers license and meet the company's driving record requirements. 

SUPERVISORY RESPONSIBILITIES: 
Leads a team of customer service professionals to deliver quality service. Hires, trains, evaluate rewards and terminates employees.  Designs, organizes, prioritizes, schedules and leads work assignments. Mentors employees within the department and ensures performance plans are completed timely, equitably and fairly. 

COMMUNICATION SKILLS:  
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, contracts, or governmental regulations 
Ability to write reports, business correspondence, and procedure manuals 
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public 
                 
MATHEMATICAL SKILLS:   
Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry 
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations 
                
COMPUTER SKILLS:  
Working knowledge of word processing, spreadsheet, database, and presentation software 
Knowledge of database structures and database query tools 
Knowledge of ERCOT retail market issues and data discrepancies system procedures and protocols 

ANALYSIS AND PROBLEM-SOLVING ABILITY:  
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to efficiently and effectively manage processes and projects. Ability to develop solutions for difficult customer issues that satisfy customers while meeting company objectives and maintaining compliance. 

DECISION MAKING: 
Makes business process decisions based on the Retail Market Guide and market guidelines.  Resolves billing and transaction issues based on our tariff.  Extensive independent judgment must be exercised to meet functional responsibilities, while maintaining continuing, positive and mutually supportive work relationships. Work continually presents unique situations with conflicting priorities, which requires original and creative interpersonal and analytical solutions. 

SCOPE AND IMPACT: 
Decisions made and activities supervised have a high potential for making a significant financial impact on the company's revenue.  

PHYSICAL DEMANDS: 
Ability to sit up to 2/3 of the time and to stand, walk and stoop up to 1/3 of the time.  Good vision and ability to adjust focus is required.  Manual dexterity is required.  Must occasionally list and/or move up to 10 pounds.  Ability to travel within and outside the company service areas.  Ability to periodically work weekends and evenings. 

WORK ENVIRONMENT: 
Office environment. 
Travel required.

#TNMP

EQUAL OPPORTUNITY STATEMENT

Safety Statement:
Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, ¿everyone goes home safe¿, reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement: 
TXNM Energy is committed to providing reasonable accommodations for qualified individuals with disabilities in compliance with the ADA. If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.

DEI Statement:
At TXNM Energy, we value the diversity of our workforce and actively seek opportunities for incorporating Diversity, Equity, and Inclusion (DEI) within our family of companies. We believe a diverse workforce enriches our environment and helps us better meet the needs of our employees, customers, and shareholders.  We remain committed to attracting and sustaining a diverse workforce and retaining high-performing employees who work collaboratively to carry out the Company's purpose.

TXNM Energy and affiliates are Equal Opportunity/Affirmative Action employers.  Women, minorities, disabled individuals and veterans are encouraged to apply.