Telecommunications/Network Specialist

PREFERENCES

Cisco Certification or any other industry related network certification is preferred.

Cisco hands on experience, setting up new service, full install experience, setting up routers or switches. 

Experience with Cisco and other networking, experience with Command Line Interface

Installing new routers from start finish including configuration. 

Position sits in Lewisville, TX

JOB DESCRIPTION

Salary Grade: G06
Minimum  Midpoint  Maximum
$74,796 - $100,975 - $127,152

Personnel in this job title may be covered by NERC CIP cyber security standards.  If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check.  Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training.  Annual cyber security training is also required.

SUMMARY: 
Under general supervision, installs, configures, and troubleshoots local area computer networks and associated assemblies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs analysis of network needs and contributes to design of network architecture, integration, and installation
• Installs and maintains local area network hardware and software, including servers, peripherals, network nodes, terminals, and wiring
• Evaluates local area network hardware and software requirements and capabilities and makes recommendations
• Coordinates installation of hardware and software by others
• Provides support to and trains users in local area network administration and usage
• Monitors and maintains network stability
• Communicates and coordinates network schedule, backups, and downtime to users
• Coordinates third-party maintenance for network hardware, software, and telecommunications services
• Prepares and maintains documentation of network configurations and cabling layouts
• Coordinates work with other departments within the Company
• Assists other information systems (IS) personnel with project and problem resolution
• Provides network availability to entire Company for continued ability to succeed in marketplace

COMPETENCIES:                  

• Knowledge of data communications principals and interfaces
• Knowledge of telecommunications principals and practice
• Ability to use the protocol analyzer to troubleshoot and examine network protocols
• Ability to use Network Monitoring tools to gather Network statistics and interpret into meaningful information
• Ability to identify and evaluate Network needs to justify and recommend solutions
• Ability to identify and communicate network impact possible due to proposed or planned application installation or network operating system changes
• Provide analysis, planning, and design for Network projects
• Ability to oversee and implement all phases of project management from site planning, to installation, migration, and implementation
• Ability to provide technical assistance on project planning for IS co-workers
• Ability to effectively handle many concurrent assignments with minimum guidelines pertaining to objectives, priorities or technical approach

QUALIFICATIONS                   
MINIMUM EDUCATION AND/OR EXPERIENCE: 
Bachelor's degree from four-year college or university; and five to seven years related experience and/or training; or equivalent combination of education and experience.

COMMUNICATION SKILLS:                  

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

MATHEMATICAL SKILLS:                  
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry

COMPUTER SKILLS:                  

• Possesses in-depth knowledge of Ethernet 802.3 Specifications; TCP/IP (Transmission Control Protocol/Internet Protocol) suite; and SNMP (Simple Network Management Protocol) for management of Network devices
• Working knowledge of OSI (Open System Interconnection) reference model with emphasis on bottom three layers
• In-depth knowledge of LAN topologies such as switching, fast-Ethernet and Vlans and of WAN topologies such as Frame/Relay, HDLC and Point-to-Point

ANALYSIS AND PROBLEM-SOLVING ABILITY: 
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:                  
While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time and occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT:                  
Computer systems environment.

DEGREES:
Bachelors Degree

JOB DESCRIPTION

Salary Grade: G08
Minimum  Midpoint  Maximum
$58,128 - $77,021 - $95,912

Personnel in this job title may be covered by NERC CIP cyber security standards.  If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check.  Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training.  Annual cyber security training is also required.

SUMMARY: 
Under direct supervision, provides for the operation and maintenance of the corporate local area network and wide area network.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Stages and installs all network equipment including routers, HUBs and switches, and cabling requirements for network connectivity of servers, routers, and switches
• Networks equipment software configuration such as switch and router IOS configurations
• Troubleshoots routine LAN/WAN customer issues using required sophisticated troubleshooting tools such as Network Protocol Analyzers
• Provides sound technical design options and recommendations to customers on small to medium projects
• Tests network components and applications for reliability, functionality, and throughput

COMPETENCIES:

• Knowledge and experience with the PNM computer network environment
• Knowledge of data communication principals and interfaces
• Knowledge of telecommunication principals and practices
• Working knowledge of Ethernet 802.3 specifications
• Working knowledge of TCP/IP, SNMP for management of network devices, and OSI reference model with emphasis on the bottom three layers
• Knowledge of LAN topologies such as switching, fast Ethernet, and VLANS
• Knowledge of WAN topologies such as Frame/Relay, HDLC and Point-to-point
• Ability to provide appropriate technical documentation
• Strong customer service skills

QUALIFICATIONS                   
MINIMUM EDUCATION AND/OR EXPERIENCE: 
Bachelors degree from a four-year college or university with one to three years of related experience, or equivalent combination of education and/or experience related to the discipline.

COMMUNICATION SKILLS:                  

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization

MATHEMATICAL SKILLS:                  

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry

COMPUTER SKILLS:   
Knowledge of spreadsheet and word processing software

ANALYSIS AND PROBLEM-SOLVING ABILITY: 

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT:
Computer/Office environment.

DEGREES:
Bachelors Degree

EQUAL OPPORTUNITY STATEMENT

Safety Statement:
Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, “everyone goes home safe”, reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement: 
TXNM Energy is committed to providing reasonable accommodations for qualified individuals with disabilities in compliance with the ADA. If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.

DEI Statement:
At TXNM Energy, we value the diversity of our workforce and actively seek opportunities for incorporating Diversity, Equity, and Inclusion (DEI) within our family of companies. We believe a diverse workforce enriches our environment and helps us better meet the needs of our employees, customers, and shareholders.  We remain committed to attracting and sustaining a diverse workforce and retaining high-performing employees who work collaboratively to carry out the Company's purpose.

TXNM Energy and affiliates are Equal Opportunity/Affirmative Action employers.  Women, minorities, disabled individuals and veterans are encouraged to apply.